Frequently Asked Questions

I just purchased, but can’t find my members login details

Your login details have also been automatically emailed to you in your members welcome email. 

Please make sure that the email is not spam blocked or in your junk mail folder. When you do locate it, add the email address to your ‘safe senders’ list!

What is your returns procedure?

For all purchases, we have a sixty (60) day ironclad, no questions asked, money-back guarantee. See more here.

How long will it take for my order to get to me?

Digital purchases are delivered immediately after purchase, and are also emailed to you. You may wish to check your promotions inbox to check your login information has not been sent there. 

Physical purchases will be processed within two business days.

As soon as your order has been processed and also dispatched from our warehouse, you will receive a tracking web link for your order.

This will be sent within 3 business days to the email you submitted for purchasing.

Please note: Sometimes this e-mail can be filtered into the spam as well as scrap folders of some e-mail carriers. Please be sure to check your spam/junk folder if you don't see it in your inbox.

If you don't receive the email, contact us here and we'll ensure you receive it within 24 hours.

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